25+ years in leadership roles culminating as President of a large division of a multi-national organization. Coaches employees at all levels from individual contributors to SVPs across technology, operations, customer care, sales, and more.
Bill has a demonstrated history of building strong leadership teams that create operational efficiency and customer loyalty by focusing on precise execution. As President of a large division of a multinational financial services and technology company, Bill developed and coaches his teams to navigate and manage constantly changing requirements, priorities, and high levels of stress brought on by large-scale changes to leadership and company direction. Post-retirement, Bill’s focus has been coaching leaders at all levels of an organization to manage change and complexity to achieve their career goals.
Coached a financial professional from advisor to business unit finance officer, to eventual CFO at another organization.
Coached a technician through a career change to customer service, help-desk supervisor, customer care manager, and eventual VP of customer service.
I am a very action-oriented coach. I ask probing questions and listen carefully until we get to an action point. Then we agree on actions; I document SMART goals and work to hold my clients accountable to deliver on their commitments.
My ideal client is a new manager, leader, or startup founder interested in learning from someone who has "been there and done that".
I measure success by demonstrating progress through documented regular improvement.
My coaching superpower is breaking problems into smaller manageable pieces to help the client take small steps foward towards their goals.