Frequently asked questions

You will be asked a series of questions to assess your goals, where you feel you need help, and information about your job search. We will use that information to find three coaches who have expertise in working with people like you. Then, you will get to choose the coach that you think is the best fit for you.

We know how important it is for you and your coach to mutually connect, so you aren't locked into your first pick. If you don't feel like the first Career Coach you meet is the right person to support your process, we are happy to arrange a change.

During sign-up, you will get to choose a time that works for both you and your coach. In some cases, that could be as soon as today. In most cases, you will be matched with a coach who has availability within the next 1-2 business days.

No two careers are exactly the same and our pricing model is flexible to fit your journey. The cost depends on how many 1:1 sessions, mock interviews, and asset reviews you need. During your first session, your coach will work with you to create an action plan within your budget to help achieve your goals.

Absolutely! Send us an email at hello@placement.com letting us know the following:

1. How many coaching sessions would you like to give as a gift? Our best-selling package is 4 sessions for $499.

2. What is the name and email address of the recipient?

3. On which date would you like the recipient to receive the gift?

One of our teammates will get you all set up!

Nope. We make it easier to job search regardless of whether you're employed or not.

Yes! We have strong experience helping US-based members land 100% remote jobs. It's easy to use the app to search for remote roles.

The funny thing about job searching is it's 80% the same regardless of what industry you're in. We pride ourselves on being open to all.

That said, we have the most experience with the following sectors: business, technology, financial services, non-profit, healthcare.

Yes! We've helped hundreds of new grads. :)

Yes, we do. We have some Career Coaches in particular that have strong experience partnering with executives.

Yes! In fact, we're passionate about helping people be successful who don't look perfect on paper.

Yes. We're able to support you in your search. We don't have any specialized support to help with visa situations or visa paperwork, however.

No! We do not charge employers. There are no fees for hiring from our network. No placement fees, no contingency fees, nothing.

We are happy to make friendly referrals any time there's an opportunity.

Absolutely. We're constantly working with a pool of vetted talent, and we're happy to help any time we can. Feel free to email us at employers@placement.com and we are happy to make recommendations from our member base.

We are always looking for Career Coaches! You can read more about that, plus find our other open roles, here.

We are always happy to hear from other future team members as well. You can also reach out to us at hello@placement.com.

No, we're not able to guarantee that you'll get a job or an increase in compensation. We can't control whether employers will offer you a job, or how much they pay.

To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, about the value of our services, employees, and Career Coaches.

We care about keeping your information safe. We comply with all applicable laws, including but not limited to, CCPA and GDPR. Our privacy policy is available here.

You can request to have your information deleted by emailing hello@placement.com.

If you have a security concern to report, please email security@placement.com.

Yes. We know how important it is for you and your coach to mutually connect, so you aren't locked into your first pick.

If you don't feel like the first Career Coach you meet is the right person to support your process, we are happy to arrange a change.

There are three goals for your first session:

1. You and your coach will get to know each other

2. Your coach will learn where you're at in your journey

3. Together, you'll craft an action plan to help you reach your goals

After paying for your session, you'll be given the option to send additional information to your coach ahead of your meeting to make the best use of your time.

Session credits will be fully and automatically refunded for any meeting canceled or rescheduled more than 6 hours before the meeting start time. Meetings canceled or rescheduled within 6 hours of the meeting start time are not automatically refunded.

Please contact the Placement support team if you have a question or concern about a canceled or rescheduled meeting. We are happy to assist you!

You can choose to keep your camera off if you prefer. You are in full control of the session and your coach wants to make sure you are comfortable.

With that said, many employers will expect you to have your video on during the interview process. If you want feedback on things like body language and eye contact, you will need to turn your camera on for that section.

Reviews can be canceled before the assigned coach begins the review or if we are unable to complete it for any reason. You will be refunded the coaching credits that were used to book the review.

Please contact the Placement support team if you have a question or concern about your review.

When your coach conducts their review, they will provide in-depth feedback. Depending on the type of review you book, that may be via a Google Doc, PDF, message, or recorded video.

After you receive the review and incorporate the feedback, you can re-submit for the "final check". During the final check, your coach will answer any small, outstanding questions and verify that you incorporated the feedback.

The final check is optional. In order to receive a final check, you must submit your documents for review within 2 business days. After 2 business days, the review will automatically be marked as completed.

No two sessions are exactly the same and will vary based on where you're at in your career journey. You are in full control of your sessions and the topics covered! Sessions are often situational, for example:

• You aren't getting interviews and you're not sure why. What might the issue be?

• You have a big interview coming up, how can you best prepare?

• A company you were excited about didn't extend the offer. How do you stay motivated through hard times?

And many more. If you are not sure how to spend the time, your coach will work with you to figure out the highest priority topics to cover.

Session credits will be fully and automatically refunded for any meeting canceled or rescheduled more than 6 hours before the meeting start time. Meetings canceled or rescheduled within 6 hours of the meeting start time are not automatically refunded.

Please contact the Placement support team if you have a question or concern about a canceled or rescheduled meeting. We are happy to assist you!

You can choose to keep your camera off if you prefer. You are in full control of the session and your coach wants to make sure you are comfortable.

With that said, many employers will expect you to have your video on during the interview process. If you want feedback on things like body language and eye contact, you will need to turn your camera on for that section.

A career coach is an expert in your corner. Building your career is hard and there are so few voices out there who are truly on your side. When you hire a career coach, you are hiring a partner to help you break through obstacles and achieve your goals.

Your career coach is there to help you reflect, create plans, and hold you accountable for achieving your goals. They will also provide expert advice and feedback in areas you want to improve.

With your coach, you will go further than on your own.

No two sessions are exactly the same and will vary based on where you're at in your career journey. You are in full control of your sessions and the topics covered! Sessions are often situational, for example:

• You aren't getting interviews and you're not sure why. What might the issue be?

• You have a big interview coming up, how can you best prepare?

• A company you were excited about didn't extend the offer. How do you stay motivated through hard times?

And many more. If you are not sure how to spend the time, your coach will work with you to figure out the highest priority topics to cover.

You will be asked a series of questions to assess your goals, where you feel you need help, and information about your job search. We will use that information to find three coaches who have expertise in working with people like you. Then, you will get to choose the coach that you think is the best fit for you.

We know how important it is for you and your coach to mutually connect, so you aren't locked into your first pick. If you don't feel like the first Career Coach you meet is the right person to support your process, we are happy to arrange a change.

You can choose to keep your camera off if you prefer. You are in full control of the session and your coach wants to make sure you are comfortable.

With that said, many employers will expect you to have your video on during the interview process. If you want feedback on things like body language and eye contact, you will need to turn your camera on for that section.

You will be able to message your coach through the Placement platform. You can ask your coach quick questions through messaging instead of waiting for a 1:1 session. If you ask a question that is better suited for a 1:1 session, your coach will let you know.

In general, you can expect your coach to respond once per day. Coaches are in 1:1 sessions with their clients (like you!) throughout the day and have scheduled times to respond to messages. Many of our coaches schedule time in the morning to respond to messages.

You can receive a full refund for your package up before your first scheduled meeting. If you are dissatisfied with your coaching experience after your sessions have begun, please email hello@placement.com and our customer care team will work with you to make it right.

We believe that a strong resume starts with you. Your career coach won't write your resume, but they will connect you with resources to create a compelling resume and provide expert feedback along the way. They can provide guidance on things like formatting, what to include, and how to draft strong bullet points about your experiences.

We won't make you change it but there's always room for improvement. Job search deliverables are very subjective and open to a wide variety of opinions. There is no "one size fits all" resume template because no two career paths are the same and every hiring manager is looking for something different. If you're at the point where your deliverables have proven to work in the market and you're getting interviews, we can dive right in with where you're at. Though, even if that's the case, it never hurts to have another set of eyes on it!

It's never too late to start! We have guides, articles, and expert advice on how to create and optimize your profile to get the most from your career search. You coach can help you get up to speed.